Terms of service

1. The service

PranaDesk lets independent wellness practitioners publish a booking page, manage appointments, clients and payments, and send booking emails. Clients use booking pages to book, change or cancel sessions with a practitioner. We may improve, change or remove features over time.

2. Practitioner accounts

• You must be at least 18 and give accurate details. You are responsible for your password and for everything done in your account.
• You are responsible for your services, prices, availability, policies and the sessions you provide, and for complying with the laws and professional rules that apply to your practice, including tax and consumer law.
• You are responsible for the client data you enter and for having a lawful basis to use it. You must tell your clients how you use their data, and keep clinical or medical records in a dedicated system, not in PranaDesk.

3. Clients

When you book a session, your agreement for that session is with the practitioner, not with us. The practitioner's cancellation policy, shown before you book, applies. Questions about a session, refunds or the practitioner's services should go to the practitioner.

4. Payments

• Online payments are processed by Stripe and go to the practitioner. Stripe's terms apply to those payments.
• Refunds are decided and issued by the practitioner.
• PranaDesk is currently free for practitioners. If we introduce fees, we will tell you at least 30 days in advance, and you can close your account before they apply.

5. Acceptable use

Do not use PranaDesk to break the law, send spam, harass anyone, offer illegal or harmful services, upload malicious code, try to access other people's data, or overload or probe the service. We may suspend or close accounts that do, and remove content that breaks these terms.

6. Your content and data

You keep ownership of the content and data you put into PranaDesk. You give us permission to store and process it only to run the service for you. You can export your data at any time from Settings and delete your account as described on Delete your account.

7. Third-party services

PranaDesk links to services run by others, such as Stripe for payments and Jitsi Meet for video rooms. We are not responsible for those services, and their own terms apply.

8. Availability and changes

We work to keep PranaDesk available and secure, but it is provided "as is" and may sometimes be unavailable, for example during maintenance. Keep your own record of important appointments and use the data export for backups.

9. Liability

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits, or losses caused by practitioners, clients or third-party services. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim (or INR 5,000 if you paid nothing). Nothing in these terms limits liability that cannot be limited by law.

10. Ending your use

You can stop using PranaDesk and delete your account at any time. We may suspend or end access if you seriously or repeatedly break these terms, with notice where reasonable.

11. Changes to these terms

We may update these terms. For significant changes, we will tell practitioners by email or in the app before they take effect. Continuing to use PranaDesk after that means you accept the updated terms.

12. Law

These terms are governed by the laws of India, and the courts of India have jurisdiction, without removing any rights you have under the laws of the country where you live.

13. Contact

[email protected]
Prashant Srivastava, trading as Progressive AI Data, India