Delete your PranaDesk account

In the mobile app

1. Open PranaDesk and go to Settings.
2. Tap Security.
3. Under Danger zone, tap Delete account, enter your password and confirm.

On the website

1. Sign in at pranadesk.app and open Settings.
2. In Account, choose Delete account.
3. Enter your password and tap Delete account.

Want a copy first? Use Export all data (website) or Your data (app) before deleting.

Can't sign in?

Email [email protected] from the email address on your account and ask us to delete it. We will confirm it is you and complete the deletion within 30 days.

What is deleted

• Your login, password and all sign-in sessions.
• Your booking page, which stops working straight away.
• Your clients' personal details: names, email addresses, phone numbers and notes.
• Appointment messages, private notes, meeting links and email content.
• Your practice's contact details, website, address and profile text.

What is kept

• Anonymised appointment and payment records (dates, amounts and statuses, with no names or contact details), kept only as long as needed for accounting and legal obligations.
• Payment records held by Stripe, if you used online payments, under Stripe's own retention rules.

Clients

If you booked a practitioner and want your data removed, ask the practitioner to delete you as a client. You can also email [email protected].